Airbnb refund policy bad experience2/14/2024 Put yourself in their shoes as a traveller and how you would want someone to assist you in a similar situation. Use your discretion though, if a once in a lifetime snowstorm closes all the local roads, it’s best to at least meet your guest halfway with a partial refund as they won’t be able to get to your place. If you are travelling in storm season, you need to expect some bad weather.Ĭheck out airbnb’s broad “weather & natural disaster” policy for your reference You can choose to offer a partial refund or offer to refund in full if the nights are rebooked, but many people just try to get out of their trips with anticipated bad weather even if the storm has not arrived, or when it’s really just your average rainy day and makes their vacation less enjoyable but not impossible.
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